SHIPPING & DELIVERY

Shipment Processing Time

Our team endeavors to process and ship the orders within 10-14 working days. In case of peak seasons or a high volume of orders, your shipment might take a few additional days to be delivered. Once shipped, delivery time varies between 3-7 days depending on your location. If you are experiencing a significant delay in receiving your order or to make a request to expedite the shipping, please contact us via email at hello@thelightpole.com or Whatsapp us on +91 90792 16078. 

International Shipping

We offer free international shipping on all orders above $200. Any orders below $200 will be charged at a flat of $20 per order for International Shipping. 

 

Customs and Import Duties for international orders will be borne by the customer, it cannot be estimated by us before or after placing the order with us as these are specific to each destination country and can vary over time. Also, we cannot assure you if the particular order needs to pay the Import Duties or not, it is not under our control.

Please note that the buyer is solely responsible for understanding and complying with the import requirements of the destination country. For more details, please consult your local customs office.

For more details please get in touch with us at hello@thelightpole.com or Whatsapp us on +91 90792 16078.

 

Tracking an Order

Once you’ve successfully placed an order on our website, you will receive an e-mail confirmation with your tracking code. You can check the status of your order by logging into your account on our website. Look for “Orders” under the “My Account” section and enter your Order no. and E-mail to proceed. Still can’t figure it out? Get in touch with us at hello@thelightpole.com or Whatsapp us on +91 90792 16078 and let us help you!

Product Packaging

We know how exciting receiving a package can be and that’s why we put extra care into the packaging. Expect each Light Pole piece to come beautifully packed in a sustainable bag accompanied with a personalized note from our founder. We consider it our responsibility to deliver the product to your doorstep, assuring that the product is perfect.